Source: Official carrier careers · Posted 2026-10-26
About this opportunity
Deliver process training aligned with Amazon SOPs (inbound, outbound, picking, packing, sorting, etc.) Facilitate classroom and on-the-job training (OJT) sessions Customize training content based on process changes or client requirements Create engaging learning materials (PPTs, videos, assessments) Collaborate with Operations, HR, and Amazon client stakeholders Identify training needs through TNI (Training Need Identification) Align training plans with business goals and SLAs Monitor trainee performance and conduct refresher trainings Analyze productivity, quality, and error trends to identify skill gaps Drive continuous improvement initiatives through training interventions Ensure training compliance as per Amazon and internal standards Maintain training records, attendance, and certification logs Support audits (internal/external/client audits) Track and report training metrics (throughput, effectiveness, attendance) Prepare weekly/monthly dashboards
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